Last updated: September 2026 · Brazil MNC (English)

Brazil Customer Success Resume (MNC / SaaS)

Target CS, AM, and sales-engineering adjacent roles at global SaaS companies with English resumes emphasizing retention, expansion, and client outcomes.

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CS resume tips for MNC SaaS in Brazil

Use English, quota/retention metrics, and CRM tools (Salesforce, HubSpot). Bilingual Portuguese/Spanish is a plus in footer — keep bullets in English for MNC HQ alignment.

Related: Brazil MNC hub · Argentina MNC resume hub · Free ATS resume analyzer · Resume format checker · LinkedIn ATS checker · ATS checker with JD · Verificador ATS em Português

Copy & Paste: Brazil Customer Success Resume (MNC / SaaS) (English MNC)

Copy this ATS-friendly sample into the free resume builder or your Word doc. No photo, CPF, or CUIL — standard for Brazil MNC applications.

Contact

Juliana Pereira · São Paulo, Brazil

Email: [email protected] · LinkedIn: linkedin.com/in/julianapereira

Professional Summary

Customer Success Manager with 5 years at global SaaS MNCs in Brazil. Enterprise book of $4.2M ARR; NRR 112%. English resume for CS, AM, and client-facing SaaS roles.

Experience

Senior Customer Success Manager — Salesforce partner / SaaS MNC, São Paulo, Brazil · 2021 – Present

  • Managed 28 enterprise accounts ($4.2M ARR); achieved 112% net revenue retention.
  • Reduced logo churn 14% via health-score playbooks and QBR cadence.
  • Partnered with product on 6 feature requests adopted in core roadmap.

Customer Success Associate — B2B SaaS, São Paulo, Brazil · 2019 – 2021

  • Onboarded 120+ SMB clients; cut time-to-value from 45 to 21 days.

Skills & Tools

Salesforce · Gainsight · HubSpot · Zendesk · NRR/churn analysis · Upsell · QBRs · English fluent · Spanish conversational

Education

B.A. Business Administration — FGV · 2015 – 2019

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Metrics to include

  • NRR, churn reduction, upsell revenue, health scores
  • Book of business size and segments (SMB/enterprise)
  • Tools: Salesforce, Gainsight, Zendesk
  • Cross-functional work with product and support
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Frequently Asked Questions

1. Should I use English or Portuguese/Spanish for MNC jobs in Brazil?

For multinational employers (tech, consulting, global banks), use English unless the posting is explicitly local-language. Save Portuguese/Spanish resumes for domestic companies on Gupy, LinkedIn Brasil.

2. Do I need a photo on my resume for MNC roles?

For most MNC corporate roles, no photo — follow US/UK ATS norms. Some local subsidiaries may allow photos; check the job post.

3. How do I check if my resume is ATS-ready before applying?

Run the free ATS resume analyzer and format checker — paste the job description with the JD match checker for keyword gaps.

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